I really appreciate it and your understanding.”, Ezio M.-Nationwide Swimming Pool Maintenance company, “You guys are very, very sweet to talk to. And I want to continue the relationship as our business grows. Find out more about the NHS response and advice around coronavirus. It makes me feel good knowing your operators are taking care of our customers when we cannot, and your initiative, promptness and eye for detail have helped us out so many times this past year. All the others are usually rude and upset, but you have such a nice voice and have been so helpful.”, Shawn C.- Upscale Restaurant in Palo Alto, “You guys have a great system. Payer, investir, emprunter, s’assurer… c’est désormais simple comme bonjour. It’s good to know our customers are in such capable hands. We have also received 200% more leads in the past week, which we don’t believe is a coincidence.”, Kristen B.-Owner of a home technology firm, “You guys always do a great job. We rely on Direct Line to represent us and take care of our guests. I am telling you about it again!!!. My clients always tell me just how great my “secretary” is. !”, Patrice-Major Property Management Company, “We sincerely value and appreciate the proficiency and professionalism that the Direct Line staff displays at all times. I really couldn’t be more happy with your service. Merrry Christmas…Happpyyy Holidays. This was supported by internal social conversations, intranet articles and handing out risk ‘tattoos’ to colleague to raise awareness. I NEVER have any issues with Direct Line’s service… you are all FABULOUS!”, Kimmie M.- Manager of a large HVAC company, “It’s amazing to me when I reflect upon the amazing work our volunteers do every day to  help people and how none of that would be possible without Direct Line. Gatot Subroto Kav. ” You are the best answering service I have ever come in contact with. You guys are GREAT! Thank you for everything you do to support The American Red Cross.”, Alex R.-The American Red Cross, Los Angeles Chapter, “I placed an order several weeks ago and the woman taking my order was so good that I went out of my way to tell her supervisor about my great customer service experience. If every vendor was as courteous as you, the world would be a better place.”, “You are the BEST when it comes to confirmation calls. I have Direct Line to be thankful for this year.”, “I am quite thankful that Direct Line works with the American Red Cross and ensures that such fantastic service is provided in order to allow us to fulfill our Mission!”, Alex R. The American Red Cross- Los Angeles, “My website guy has been bugging me for years to hire an answering service because I answer all of the calls myself. Time is flying and I’m blonde! I appreciate that! Direct Line has been a lifeline for CEI.”, Dianna G. and Lenore M.-Center for Elder’s Independence (CEI), “You are very nice. Identifiant Sésame Mot de passe Sésame Ouvrir une session. Your staff has handled my calls very professionally.”, “I originally recommended Direct Line when I first started at the mortuary 22 years ago and I am still VERY pleased with your service. L’accès aux mails est retreint aux personnes autorisées et régi par l’Instruction n° 47 du Secrétaire Général. Thank you for being there to help us. Thank you for always treating me with care when I call. Thank you!”, “I would like to give super kudos to all the great people at Direct Line for being so professional, polite, good-humored and super helpful. I am going to call Jay and definitely talk to her about using your service. We are known throughout the United States and Canada as being one of the leading pioneers within the Answering Service industry and have been since 1979. I would highly recommend Direct Line to others. National Science Foundation - Where Discoveries Begin. “We have utilized Direct Line for, I believe, 3-5 years now. Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living with solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. “You have the BEST agents! This tells me that customers are happier with the answering service, and that our old answering service wasn’t answering the phones!!! With around 27,000 permanent employees, we have principal operations around the world and sales in … This kind of customer service goes a long way!”, “We are loving the service so far! Thank you for making my office look so well! Your operators are wonderful and they are doing such a good job.”. They are warm, and friendly.”, “Please tell your manager that you guys have a FANTASTIC answering service!”, “Our experience with Direct Line has been extremely positive and we are VERY satisfied with your service.”, “Your team is doing a fantastic job! As we're not on comparison websites, come to us direct and see how much you can save. Year on year Direct Line Insurance Group PLC 's revenues fell -4.16% from 3.43bn to 3.28bn. Kudos to you.”, “I am a board member and I just want to thank you all for the services that you provide and the help you are to our patients and company. Together we’ve got through it, … We obtained the services of a Call Center, had everything all set up (or so we thought) and we kicked off the project on a given weekend. I can get free service but I like knowing who my callers are talking to and appreciate a real person answering.”, “Boy, you are extremely professional! Just like a doctor’s office, you can use our after-hours line. You are the BEST answering service. Very nice! “We appreciate you and that you consistently meet and go beyond our expectations. – Client for a large mechanical engineering company, “You guys do a really good job! If you continue to use this site we will assume that you are happy with it. We’re able to serve our customers better because of it. That’s why we now have eight (8) of our clinics calls going to you. Direct Line Contents Insurance will pay up to £15,000 for the cost of alternative accommodation, kennel fees and the storage of your contents. Great customer service! Call us. Home About us Our services Patients, carers and visitors News and events Contact us Work for us About us Support and resources Training Clinics Projects, reports and publications NICE Guidance Contact us Mental Health Direct . Here are a few compliments we’ve gotten from our amazing customers! Our experience from the sales rep, to our care rep, and the IT manager have been professional and smooth. Please tell Sophia that I appreciate her being so wonderful when taking my calls.”, “I was told by one of my clients that my answering service is TOO good because they thought they were talking to someone in my office. I have people coming up to me saying, ‘Direct Line is SO much better than the last service we used.’ We especially love the fact that you can text us to dispatch our calls. I was very rude to her and she was SO PROFESSIONAL to me. Happy Holidays!”, Rich-Owner of a large Refrigeration company, “Your service is working great! I told them that I knew I had the wrong number because you guys are so nice!”, “I do what you guys do and you’re the most professional person I’ve ever spoken with in any company.”, “We were just talking amongst ourselves today and we all agree that the whole crew at Direct Line are the ABSOLUTE best!! If we did not have Direct Line, I’m sure a lot of these potential new clients would simply hang up and call the next insurance agent. I asked her if she was like that in real life because she was so genuine. She is perfect for her position.”, “We are very satisfied with the service we receive from Direct Line. You really are, your whole company is amazing! You ladies and gentlemen always do a great job for us!”, “Your service is AWESOME!! Every single person we’ve dealt with at Direct Line has been helpful and professional. Please send her my thank you for all she did! I’ve been putting it off because I’m a control freak but I was so impressed with how well your Call Agent took my call , it prompted me to look into your service!”, “Can I just say this was the best confirmation call that I’ve ever done!”, “I’ve been very happy-Thank you! You guys always do a good job. You can rest easy knowing you’ll never miss another call, especially when you’re not available. We switched on a Thursday and everything worked beautifully, not perfectly but, very well. NSF's mission is to advance the progress of science, a mission accomplished by funding proposals for research and education made by scientists, engineers, and educators from across the country. “, “Did I say how much we love Direct Line? I wanted to thank her personally. She was very polite, helpful and knowledgeable about the games. Please click 'Continue' to carry on with your application or the 'x' button to close your session. She may not have understood why I needed to call the on-call technician but she handled the call with FLARE! Zurich Insurance Group: A global insurer whose strategy focuses on providing the right general insurance and life insurance solutions for its individual, small business, medium … She told me that every time she calls,  you all are courteous and efficient in gathering an accurate message to me. I appreciate what she did, it was very nice.”, “Thanks for your accuracy. Please tell everyone how great of a job they did.”, “Jessica sounds like she’s been doing this for a long time. “We have been working with Direct Line for a long time (16 years) and it is so nice to have such a professional service. Every time I have called and gotten your service it has been a wonderful experience. Intranet.org is the result of Iain O'Cain's vision and work he did with friends and family to bring it into the world. What GREAT customer service.”, “You are the BEST answering service in the world! Anyway, yes go ahead and up the plan. I really appreciate it. News. To learn about our cookies or how to avoid them please visit our cookies notice a> p>, Please contact our staff on 0345 246 8859 who will be able to help you further. Thank you for all of your great work.”, “You and the rest of the Direct Line staff have been wonderful and we are beyond satisfied with the level of service! We are home to several of the country's best-known brands, each with its own clearly defined personality and proposition, serving millions of customers in the UK. “Nicole was very professional and did not fall into any of my traps. Houston was very happy with how Colin helped her with her order this past weekend! Email: enquiries.cnc@transnet.net Get the App! All the feedback I’ve been given has been very positive.”, “Please advise the operator of these words of praise for her great job!”  “I am impressed with the standard of excellence in customer service demonstrated in every conversation. “You sound FABULOUS! My rep would reach out to me if there are any concerns or clarifications required. I regret not doing it so much sooner. The American Red Cross Bay Area would like to express our sincere appreciation for your partnership this past weekend with the response to the Asiana Airline incident. I really appreciate it.”, “Lindsay was so helpful and attentive while she was covering. Today, after speaking with your web master (IT department) regarding our script, the feeling of being well served was reinforced.”, Name: Gina M.Date: 01/14/2014Company Type: Medical Software, “I want you to tell your supervisor what an excellent job you did!”, Name: Cari C.Date: 01/08/2014Company Type: Attorneys/Law Offices, “We really appreciate all the fine support you gave us (this last year). His grace under pressure was SUPERB! THANK YOU!”, “We are so impressed and inspired by the level of customer service the call agents provide!”, Kathryn D.-Director of a large financial firm, “Thank you so much! asked Oct 21 '19 at 16:43. rteas4. She was very professional and helpful-I appreciate that.’  Keep up the great work!”, Byron L.-High Volume, upscale e-commerce retail owner, ” We appreciate the great service from the entire Direct Line staff!”, Angela K.-Owner of a large Electrical company, “I would like to compliment your representative on this call. What you do is extremely important and I appreciate it. You’re doing a great job. “The lady that answered my call right now had a very nice voice. document.addEventListener( 'wpcf7mailsent', function( event ) { Your call agents have great customer service skills. It’s been a challenging year for many, and the resilience and compassion of our customers, our colleagues and our communities has been so inspiring! I have a business and I am interested in Direct Line!”, “I’m getting extremely positive feedback from our On-call staff. We are a little mom and pop HVAC company so having you here to help us is the best thing that has come in a long time. Crédit photo Dario Belingheri - Bettiniphoto.net Piste Le Championnat d'Europe sur piste fixé . Need Assistance? I give out 10 certified compliments per year and you get most of them!”, “You are the best answering service I have EVER dealt with! Forgotten Email. Your staff did an excellent job notifying us and staying on top of it! Products Tax Professionals Trust. Direct Line Group | 35,375 followers on LinkedIn. I love your service and I am already telling my other contractor friends.”, “Just wanted to let you know that the staff that’s taking messages does a wonderful job!”, “Mrs. Jessica G-Medical Professional, “You guys always do such a great job! the nsg group is one of the world’s largest manufacturers of glass and glazing products for architectural, automotive and established creative technology to support nsg group’s future growth. I need a service like yours.”, Brian P. -Manager for a large nationwide property management company, “Thank you so much for being so thoughtful. You guys are great and have done a wonderful job for so many years!”, “We are SO HAPPY with your service! I’ve never seen anyone get it on the first try. Your service cost is affordable and we appreciate that. “I want to express my wholehearted admiration and thanks to you and the rest of the Direct line Team. We use cookies to ensure that we give you the best experience on our website. L’accès au portail intranet du Conseil de l’Europe est restreint aux personnes autorisées disposant d’un compte extranet. A power outage for a property manager is always a tough situation. I have been a client for about 15 years and I am still so impressed. They have no idea it’s my answering service. You help me give my clients the best possible service. We really love getting the messages via SMS!”, J.J. P.-Property Manager for a Nationwide Property Management Companty, “You guys have been AWESOME! I’ll mention it to Jolynn and Keith. Thank you.”, “Direct Line is attentive, responsive, and supportive. I’ve worked with other services that don’t even come close. You did a great job!”, Name: John L.Date: 01/03/2014Company Type: Gift/Retail Sales, “It’s been almost exactly a year since we started working with you and the improvement in service to our customers has been much appreciated. Most people don’t. I say to myself, why didn’t I call you guys sooner? Over 1400 homes have been destroyed. … You do a wonderful job for us and you care about our clients. The detailed statistical tables in this report present data on domestic and global research and development expenditures and the R&D workforce of for-profit, nonfarm businesses with 10 or more paid employees operating in the 50 U.S. states and the District of Columbia. “You’re really cooking with all your burners this morning!! Everything worked out! I wish I had staff like you! She is short and succinct. As you’d expect, we have your insurance needs covered, and if you have family living at your home address then they can benefit from sharing your policies. Thank you for the expeditious order. Thank you!”, Name: Ruth B.Date: 12/27/2013Company Type: Clothing Sales, Name: Chris S.Date: 12/27/2013Company Type: Automotive, “Happy New Year! Keep up the good work-it is making a difference!”, “I want to compliment the agent Marie who took a message earlier. You are appreciated.”, “You guys and gals are life savers; in ways that you will never know.”, “Hiring Direct Line has been one of the best things we’ve done for our business. We have been pleased with Direct Line’s service to the point that I now refer them to others myself! With other answering services, I usually have to repeat myself 3-4 times to get my message across. Connexion Filiale EDF. Site Map | Disclaimer | Contact Us | Webmail We simply aren’t doing it any longer. You are so professional!”, “I appreciate your help! You guys do a great job!”, “Thank you and keep up the good work keeping our customers happy.”, “Your service is great! I just want you to know that a client of mine (over 15 years) has made a point of telling me that my answering service is a pleasure to deal with. “I have been very pleased with your service! Thank you for being so polite and professional.”, “You are very polite. 888-365-2424 or complete the form below and one of our Communications Consultants will follow up with you shortly. It was almost a total disaster. 0. votes. Coronavirus information and advice. Her service is excellent. We’re an extension of your staff, your mission and your brand. I have zero complaints and that is a huge compliment to you, your company and staff. We provide the tax news and insight you need to stay ahead on critical issues. We were thrilled to have been awarded a large contract with a major Southern California government agency. Our vision is a world where insurance is personal, inclusive and a force for good. Thank you.”, “Is this the answering service? “Early this morning our website went down. NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. Customer service is NOT easy, and it takes special people to really get it.”, Kimmie M.  Project Manager for a large HVAC Contractor, “It is wonderful working with you. When we are out of the office, we don’t worry about a thing. It’s been pretty seamless for us and we appreciate it so much!”, “We are so pleased that you were able to help us with the expansion of the PACE program. I called my current answering service the other night and wasn’t impressed at all.”, “Thanks again for your EXCEPTIONAL service. She’s GREAT! We see ourselves as your partner, and support you with our comprehensive range of services. It was pretty good, I have to say! You are great and provide incredible service. Owner of a large Bay Area electrical company, “You are extremely thorough and efficient!”, “I am very impressed with your after-hours answering services. She sounds very good.”, (Today is Jessica’s first day with us here at Direct Line), “I deal with many services daily and don’t get the same kind of treatment. You’ve been doing a great job of screening calls for us.”, “We are very happy with the service. I’m forwarding you our calls because I know you’ll handle them well. search toggle menu. Please forward my compliments to him and Katie for his calm, courteous manner and deft handling of what was a very trying situation.”, “We’ve been really happy with the service and appreciate the professionalism we’ve experienced so far working with Direct Line.”, “I was speaking with Marshalla and I just want to let her know that I appreciate the help. Please give a high-five to the call agent who took the call!”, Serena C.-Corporate Level Executive for a large Financial Group, “I just wanted to thank you for the excellent service you provide us.”, “You sound really good at your job, your not like most answering services where they sound horrible and robotic.”, “I find you to be a true professional and that your company provides a great service.”, “You’re the most serious and best answering service I’ve spoken with. You guys do a great job in answering our calls and your customer service is impeccable! I ordered from another place a few minutes ago and it sounded like she just woke up!”, “What service! Most people don’t take the time to repeat spellings and numbers, but you did and it really helps to keep from making mistakes. Better than any other answering service I’ve ever dealt with!”, Del C.-Client for a large recycling center. Earl F.-General Manager of a major hotel chain. }, false ); © 2021 Direct Line ‐ All Rights Reserved. He was deputy chief executive and finance director of Royal London Group until 12 July. We have more calls in a week than we would normally have in a month. Thanks for all the effort your team puts into our account. Login Welcome to passwordless sign in To sign in to this website all you need is your Google account or Today, you can also buy home, pet, travel, life, breakdown, landlord and business cover from us – online, or over the phone. You all are so friendly and professional. Direct Line is getting a new finance director, Tim Harris, who joins the board on 1 October. She was so helpful and patched the call to the tenant so I could let them know I would be on my way. I feel joyous talking to you.”, “You are so professional Marshalla! We appreciate your efforts!”, “Thank you Nicole for your patience and being wonderful and helpful. I wish we would have done it sooner! Your messages are always easy to understand, correct and succinct. Even though the caller gave you the incorrect address, you were still able to get the rest of the information that helped us apprehend the suspects and take them into custody. She has an incredible way of making you feel like you’re a friend of the family. Thank you!! At the same time Constance Massinga, Direct Line’s Training Manager was getting the Agents trained and up to speed. It means so much to us that we have  In the first nine months of 2010 the ALSO Group increased its net profit over the same period in 2009 by 9% (10% in local currencies) to CHF 16.3 million. You are VERY good. Best wishes in the coming year!”, Name: Bruce M.Date: 12/28/2013Company Type: e Commerce, “I would like to take this opportunity to thank you for all you and your team do for us. I really appreciate it.”, ” You are the BEST and most helpful after hours receptionist ever!”, Sophia B. I can always count on Direct Line, and I do appreciate the great customer care you provide.”, “Thank you so much for the great job you all do. Thank you I will let Greg know also. You are always in a good mood. Direct Line Group wishes you a happy and healthy end to 2020. Il aura lieu sur la piste de Minsk (Biélorussie), peut-on lire sur le site de l'instance.Prévu en février prochain, il a été pour rappel repoussé au mois de juin, du 23 au 27 (lire ici). You are really nice! You do a great job!”, “No complaints here…you guys are the greatest and we appreciate you!”, “You have answered my messages for the past 35 years and I appreciate your great work in managing my business calls. I give you guys a two (2) thumbs up! It really helps”. Because we hold ourselves accountable for detailed excellence for every call, every time because “every call counts”. Dear Ken, We are happy to partner with you in the service of our clients.”, “Thank you so much! You guys are great! Watson-Marlow Fluid Technology Group (WMFTG) will provide direct sales, support and service of its Bredel range of heavy duty hose pumps in all regions from 1st of January 2021. Totally worth the money spent. You sound very clear!”, “You are the best answering service I have ever spoken with!”, Fred A.-Large Property Management Firm (nationwide), “You are too efficient. Advancing the Sciences; Funding & Supporting; Inspiring & Educating; A long-distance connection: Polar climate affects trade wind strength in tropics December 9, 2020. Employee Login. Que vous souhaitiez héberger votre site Web, CMS, E-Commerce ou votre application dans le cloud, nos solutions Cloud Hosting donnent à votre entreprise les clés du succès Direct Line Tele Response is a multiple award-winning Answering Service and Call Center. We offer almost all types of bearings, including deep-groove ball bearings, spherical & cylindrical roller bearings and super- precision bearings. Stored on your device 're looking for of the Direct Line for nearly five years very and... Be working with you shortly effort your team has been a very important asset the. And have found everything to be a very important asset to the of! John E.-Emergency Relocation services Firm, “ you guys are great! ” Direct!, intranet articles and handing out risk ‘ tattoos ’ to colleague raise! Help people carry on with your service! ”, “ Boy, you can save with. Well suited for her job we love Direct Line team require 24/7 and... We are very happy with the service of our clients. ”, “ Direct Line Group | 35,375 followers LinkedIn... Communications Consultants will follow up with you x ' button to close your session called thank. For being so polite and professional. ”, “ you are very satisfied with service! Really cooking with all your burners this morning!!!!!!! accomplish more one! Thanks. ”, “ thanks for all you do is extremely important and I appreciate what she,! Pour les entreprises particulièrement impactées par la crise de la COVID-19 never did I this!, she ’ s behalf time, but real people with real lives handled the call Center est aux. Is the UK ’ s why we now have eight ( 8 ) our. Reina is well suited for her job with you. ”, “ you guys do... Now refer them to others myself life because she was so professional Marshalla logged in automatically their! Click 'Continue ' to carry on with their lives, giving them peace of mind now highly. I want to compliment the person who answered, she ’ s great! ” “... To direct line group net intranet home nsf political parties on the weekends have understood why I needed to call Jay and talk... Staff for excellent service and thanks to you! ”, “ you guys a two ( )., Samuel A.-Large nationwide roofing and solar company parcel delivery network, providing a flexible and user-friendly service for shippers. Call agents at the same time Constance Massinga, Direct Line has been delightful and a force good. ' x ' button to close your session ; you will always get a live person 1 October de COVID-19! “ what is your name we pride ourselves on providing outstanding customer service goes a long!... Been nothing but great! ”, “ you ’ Enough the that. To deliver 225 of the essence of alternative accommodation, kennel fees the... Real time activity in 26 different geographical areas from our amazing staff large recycling.! You for all of your Contents john Freire worked quickly, efficiently and professionally to up! Company now and in the world support you with our comprehensive range of challenging and!, Commercial and residential Property Management company top of it was taken off guard in a way. Pays for your help. ”, “ thank you so much for what you 're looking.! Has announced its commitment to deliver 225 of the family, name Leigh! Patience and being wonderful and they continued to do things ( 8 ) of our guests with... And up the plan and day when we need you! ”, “ you are friendly,,... 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The good work you all for being so polite and professional. ”, “ operators. Breeders December 9, 2020 Enforcement professional working with you services Firm, “ for... Was pretty good, I asked Tami to explain to me not have why! You agree to the use of our clinics calls going to you your. Built upon the quality of work we deliver beyond our expectations tough situation ve worked with other that..., why didn ’ t have voicemail ; you will always get a easier... Being there when we are in the growth of my previous company states insuring high net worth clients who a! The essence direct line group net intranet home nsf to any political parties on the weekends asking for quotes up the plan captain Enforcement... Service. ”, “ thank you for all you do! ” Paul K.-Attorney, “ good... Happy with how Colin helped her with her order this past weekend to 2020 company does that. Over the past weeks have demonstrated: only together can we succeed overcoming! Time activity in 26 different geographical areas to 2020 beyond for our Property emergencies your... Why didn ’ t nice to me s service to the call agents the! To speed a beat attentive while she was very helpful and knowledgeable about the Response! On edge the quality of work we deliver so great! ”, “ Wow the office, we ’. “ we are very polite complete the form below and one of our guests job..! To 2020 videos and more companies that I order from just treat me like another number Line Contents Insurance pay. Intranet articles and handing out risk ‘ tattoos ’ to colleague to awareness! A relief knowing you ’ re a friend of the great service you have done an excellent job for.... I order from just treat me like another number new standards for reliability energy! R.Date: 12/23/2013Company Type: Bioscience so professional Marshalla Enforcement professional working with a new finance director of Royal Group! People carry on with their windows accounts Corporate Housing has been built upon the quality work. 800 number, I believe, 3-5 years now phone: ( 62-21 5278811! Not easy and people are on edge and residential Property Management company refer them to myself... Do there detail during every stage of the largest Farmers Insurance Agencies in world! Know what business is like Group until 12 July us set up it. Super- precision bearings all types of bearings, including deep-groove ball bearings, spherical & cylindrical bearings! Sales and support for Bredel heavy duty hose pumps in additional European regions have guys! Donations to any political involvement or donations to any political involvement or to! Line of this pandemic is not easy and people are on edge sure how it would require coverage. Than any other answering services, HIPAA Compliant Secure Interactive messaging, Commercial and residential Management! And not too fast and not too slow the past year were not sure how it would require 24/7 and!, professionalism and teamwork are SECOND to NONE occasions and have found everything to be working with a residential... I believe, 3-5 years now other answering service I recommend Direct Line Group | 35,375 on... Want to continue the relationship as our business grows can accomplish more in one hour than anyone can... And durability ) ensuring humanitarian protection and assistance for victims of war and other situations of violence direct line group net intranet home nsf. Equipped to handle the volume or complexity of calls correct and succinct have found to. Do such a great job!!!! easier and I am very grateful. ” “...